Last updated: 29 September 2026
Who we are
HypeArt is operated by DialPro L.L.C-FZ, a free zone limited liability company registered in Dubai, United Arab Emirates (Licence No. 2204267.01, Registration No. 2204267), with a registered address at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
We are responsible for the personal data described in this policy. For any question about your data, write to [email protected].
Short answers
Who can see my files? Only you. Our support and engineering staff can access them when handling a request from you or investigating a technical problem. Files are encrypted in transit and at rest.
Are they used for training? HypeArt does not use your files to train any models. Generation runs through the official APIs of our model providers, so your prompt and any uploaded image are sent to them, and their own terms apply to what they receive. Details below.
When are they deleted? We keep your files until you ask us to delete them. Write to [email protected] and we will remove them from our servers, usually within minutes. Copies may remain in backups for up to 7 days.
Where are they stored? On our own servers in Germany.
What we collect and why
| Data | Why we have it | Who else receives it | How long we keep it | How to remove it |
|---|---|---|---|---|
| Email address and account details | To create your account and let you sign in | — | Until you close your account | Ask support to close your account |
| Password | To secure your account. Stored as a one-way hash — we cannot read it | — | Until you close your account | Removed with the account |
| Prompts and uploaded files | To run the generation you requested | The provider of the model you chose | Until you ask us to delete them | Ask support to delete a file or your account |
| Generated results | To store them in your library | The provider of the model you chose | Until you ask us to delete them | Same as above |
| Payment records | To take payment and meet accounting obligations | Stripe | For as long as accounting and tax rules require us to keep them | Cannot be deleted while legally required |
| Support correspondence | To handle your request | — | While your account is open | On request |
| Site usage data: pages viewed, device and browser type, approximate location, cookie identifiers | To understand how the site is used and to improve it | Google (Google Analytics), Amplitude | For the retention period set in each analytics tool | Decline analytics cookies in the cookie banner, or ask support |
We do not sell your data and we do not use it for advertising.
Model providers
HypeArt provides the interface, billing and storage. The models themselves run with third-party providers. When you start a generation, your prompt and any file you uploaded are sent to the provider of the model you selected.
| Provider | Model | Training on your data | How long they keep it |
|---|---|---|---|
| OpenAI | GPT Image 1.5 | Data sent through the API is not used to train OpenAI models | Up to 30 days for abuse monitoring, unless the law requires longer |
| fal.ai | Flux 1 [dev] | fal does not train on customer data | See their terms |
| Kling (Kuaishou) | Kling 2.6 Pro | Their terms permit use of submitted content to develop and train their models — see their terms | Generated assets are kept for 30 days |
Provider terms:
- OpenAI — platform.openai.com/docs/guides/your-data
- fal.ai — fal.ai/legal/terms-of-service · fal.ai/legal/privacy-policy · fal.ai/legal/data-processing-addendum
- Kling — kling.ai/docs/user-policy · kling.ai/docs/privacy-policy · kling.ai/document-api/guides/protocols/paid-service
If you would rather a particular provider did not receive your files, choose a different model.
Results are private by default
Generated results are visible only in your own library. We do not publish them and we do not make them public unless you share them yourself.
Security
Files are encrypted in transit and at rest. Passwords are stored using one-way hashing, which means they cannot be read or recovered by anyone, including us. Access to stored files is limited to our support and engineering staff, and only for handling requests and maintaining the service.
Deleting your data
Deleting individual files and closing your account are handled by our support team. Write to [email protected] from the email address linked to your account. We remove the data from our servers, usually within minutes. Backup copies are cleared within 7 days.
International transfers
Your files are stored on our servers in Germany. Our model providers process data in their own infrastructure: OpenAI and fal.ai in the United States, Kling outside the European Economic Area. Our company is registered in the United Arab Emirates.
Our analytics providers, Google and Amplitude, process usage data in the United States.
Where data leaves the European Economic Area, we rely on the safeguards offered by each provider under our agreement with them, and we send only what is needed to run the generation you requested.
Your rights
Depending on where you live, you may have the right to ask us for a copy of your data, to correct it, to delete it, or to object to how we use it. Write to [email protected]. We respond within 30 days.
Children
HypeArt is not intended for children. You must be at least 18 years old to use the service.
Changes to this policy
If we change this policy, we will update the date at the top of the page. If the change is significant, we will tell account holders by email.
Contact
DialPro L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.