When we refund
You can request a full refund within 3 days of the charge, provided you have used no more than 30% of the credits granted by that payment. This applies whatever your reason.
How to request
Write to [email protected] from the email address linked to your account. Include the date and amount of the charge. We review requests within 24 hours, often within an hour. Approved refunds are sent through Stripe to the card you paid with and usually appear within 5–10 business days, depending on your bank.
| Situation | What applies |
|---|---|
| Up to 30% of credits used | Full refund within 3 days of the charge |
| More than 30% of credits used | No refund |
| Charged twice | Write to support — we return the extra payment |
| A generation failed | Credits are returned to your balance automatically |
| Subscription cancelled | Remaining credits are forfeited when the paid period ends |
Refunds are handled by DialPro L.L.C-FZ, the company operating HypeArt.